Return & Refund Policy

Sales and Returns

Once a product is unboxed, it is considered sold, and the sale is final The Seller is not liable for any mistaken purchases or incorrect items ordered by the Customer. However, if the item is damaged or does not function when unboxed, the Customer is eligible for a return as per the Seller’s return policy.

Damage or Defective Items

• If a product is received damaged or defective, the Customer must notify the Seller immediately upon delivery.
• The Seller may request photographic evidence or video demon­strating the damage or defect before approving an exchange or refund.
• The Seller will offer a replacement or issue a refund for damaged or defective Products as requested by the customer.

Damaged or Defective Exclusions

The Seller shall not accept returns or provide refunds for Products that have been tampered with, misused, or damaged due to improper handling by the Customer.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Return Window: Refund requests must be made within 3 business days of receiving the product.
• Condition: The product must be unused, in its original packaging, and in the same condition as when it was received. Items that have been damaged or altered may not be eligible for a refund.
• Proof of Purchase: A valid receipt or proof of purchase is required to process a refund.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer service team at store.smarthaven@gmail.com or use the contact form on our website to initiate a refund request.
2. Provide Information: Include your order number, a description of the issue, and any supporting documentation or photos if applicable.
3. Return Instructions: We will provide instructions for returning the product, if necessary.

Refund Process

• Inspection: Once we receive the returned product, we will inspect it to ensure it meets our refund criteria.
• Refund Issuance: If the refund request is approved, we will process the refund to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear in your account.

Exchanges

If you wish to exchange a product for a different size, color, or item, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on our website with a new effective date. Please review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at: store.smarthaven@gmail.com